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Shipping Information

Shipping policy


We ship Australia wide using Australia Post.


Fast shipping


Orders are dispatched within 3 - 5 business days.


Order Tracking


All orders are trackable using the Australia Post parcel tracking system.
If you would like to find out exactly where your order is, simply email lineup@lineup.com.au and one of our friendly staff will track your order and report back ASAP.


Dispatch


Please allow one day for order processing. Any orders received before 1:30pm AEST are sent out that day. Some orders may require longer preparation before dispatch. You will be informed if this is the case.


Out of Stock


If an item is out of stock you will be immediately informed via an automated email. Most items will be placed on automatic back order. One of our customer service staff will then be in contact to let you know why and how long you might need to wait. Product showing as out of stock may simply mean they are a special order item. As an example, orders for wheelsets, custom build wheels and shocks may need to be confirmed by our customer service staff to ensure orders are correct and supported with the appropriate mounting components.


If an item is out of stock and unavailable you will be given options for exchange, store credit or refund.


Australia is a big place, so please expect that some rural areas may require additional delivery time.


If you have not received your order within the standard 5 business days, please contact us and we will find out why.


Shipping rates


All shipping rates are displayed in your shopping basket. If no shipping rate is shown it's because it FREE.

As a general rule shipping rates are as follows:


Flat rate: AU$9.00
Carton: AU$14.00
Bulk Goods: AU$35.00
Boards: AU$85.00


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